Shipping policy

Processing Time
All Napcoon orders are processed within 1–3 business days. You’ll receive a confirmation email with tracking details once your order has shipped.

Shipping Times
Estimated delivery times:

• Australia: 7–15 business days

• International: 7–15 business days

Shipping times may vary depending on your location and carrier delays.

Shipping Costs
Shipping rates are calculated at checkout. We may offer free shipping promotions from time to time.

Tracking
Once your order is dispatched, you’ll receive a tracking link via email so you can follow your Napcoon every step of the way.

Customs & Duties (International Orders)
International orders may be subject to customs fees or import duties. These charges are the responsibility of the customer.

Shipping Delays
If your order hasn't arrived within the estimated delivery timeframe, get in touch and we'll look into it for you. If you'd prefer a refund rather than waiting, we can process it once the parcel has been returned to sender and the courier confirms it.

If you have any questions, feel free to reach out to hi@napcoon.com.au